Dispatch of goods
The processing time of your order may vary between 1 -2 business days ( Monday to Friday, excluding National Bank Holidays). If your purchase has been done during the weekend we will dispatch it on the next Monday. Your package will be shipped to the address that you give us unless otherwise noted. If the purchase is a gift, please complete the correct address and let us know the new address to be shipped.
The expected time to deliver the product:
- The Netherlands: 1-2 working days
- Germany: 3-4 working days
- Italy: 9-12 working days
- Rest of Europe: 5-10 working days
- The United States & Canada: 10-15 working days
-Rest of the world: 15 working days
* We are not responsible for any delay in case of a strike or busy period (Christmas ) by the mail companies.
Free shipping on all orders above € 80 in The Netherlands.
Otomi Mexico ship Internationally! If your country doesn't appear on the shipping list, please email us to check the cheapest shipping price to send the product. We try to find the cheapest price for shipping your product for then some products include track and trace and other does not include. If you decide to pay the normal shipping ( without track and trace) we are not responsible for possible lost of the products.
Otomi Mexico is not responsible for damages/ problems that may occur to merchandise that is lost in transit.
Please be aware that International buyers are responsible for any additional cost that may apply such as Customs Charges, Taxes & Additional Postal Fees etc.